Refund policy

Return & Refund Policy

Because we provide laundry services, not physical goods, all sales are handled a little differently than a traditional online store. Please read carefully before purchasing.

All Sales Are Final Once Service Begins

Sunshine Suds Laundromat provides time-based and labor-based services, including:

  • Weekly laundry subscriptions

  • One-time pickup & drop-off laundry services

Once a service has begun, sales are final and non-refundable.

That said, we’re human, not monsters. If we make a mistake, we’ll fix it.

Service Issues & Corrections

If there’s an issue with your order (missed items, concerns with cleanliness, etc.), please contact us as soon as possible.

  • We do not typically issue cash or card refunds.

  • In most cases, we will either:

    • Re-process the affected laundry, or

    • Issue store credit to be used toward a future service

All resolutions are handled case-by-case at our discretion.

Reporting Issues

Any concerns with service, missing items, or order discrepancies should be reported within 48 hours of delivery or pickup.

Unless a detailed item list accompanied the order, our count must be accepted.

Lost or Damaged Items

We exercise the utmost care in processing all items entrusted to us and use methods we believe are best suited for each article. However, we cannot assume responsibility for:

  • Normal wear and tear

  • Color loss, shrinkage, or fabric weakness

  • Damage to delicate or specialty items, including but not limited to:

    • Silks, satins, leathers, suedes, vinyls, polyurethanes

    • Trims, buttons, beads, buckles, sequins, or embellishments

Liability for any lost or damaged item, if approved, will not exceed ten (10) times the charge for processing that item.

Sunshine Suds Laundromat is not responsible for:

  • Items left in pockets

  • Articles not claimed

  • Unclaimed garments, which will be handled in accordance with Florida state regulations

Subscriptions

  • Laundry subscriptions auto-renew according to the selected plan.

  • You may cancel your subscription at any time through your account.

  • Skipped or missed pickups do not qualify for refunds or credits.

  • If a pickup is missed, we will make reasonable efforts to reschedule when possible.

Missed Pickups & No-Shows

If a customer is not ready at the scheduled pickup time:

  • The pickup may be rescheduled at our discretion.

  • Missed or skipped pickups are not refundable and do not receive service credit.

Contact Us

If you have questions about this policy or an issue with your order, please contact us at:

📧 sunshinesudslaundromat@gmail.com

We’re always happy to help and will do our best to make it right.